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Thanks for your, as usual, comprehensive coverage of MDI Hospital's business meeting awards. However as a resident of Birch Bay, I think you left out part of Lauren Shirley's job. There is nothing wrong with being a receptionist. In fact, a receptionist is an organization's most important employee in many ways. The receptionist is the first person in the organization encountered by members of the public, who are, in many ways, actual or potential customers . That initial interaction is going to influence the rest of that person's dealings with the organization. On top of all that, Lauren does other things for the rest of Birch Bay's staff and residents. Ms Shirley is Birch Bay's most important employee, and she is about as nice as anyone gets. In short, she is a treasure.

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